Resident Liaison Officer
JW-RLO-8_1780566330 Posted: 04/06/2026 Resident Liaison Officer Location: Sunderland (site-based with travel)Contract: Temp-to-PermHours: Monday-Friday | 8:00am-4:30pmSalary: £30,000-£32,000Start: ASAP (subject to notice) The RoleWe're recruiting an experienced Resident Liaison Officer to support a retrofit programme across Sunderland. This is a temp-to-perm opportunity, offering long-term prospects for the right person.You'll be the key point of contact for residents throughout the works - keeping customers informed, coordinating access, resolving concerns, and ensuring the programme is delivered smoothly with a strong customer-first approach.This position involves travel between sites, so you must have a full UK driving licence.Key Responsibilities* Lead resident and community engagement activities and build strong local relationships* Proactively communicate upcoming works, timescales and expectations (letters, calls, face-to-face visits)* Act as the main point of contact for resident queries, concerns and feedback* Coordinate access arrangements and appointments to support delivery teams* Resolve access/resident-related issues quickly, escalating where appropriate* Maintain accurate records of communications, access agreements, actions and outcomesEssential Requirements* Experience in a resident-facing/face-to-face customer service role* Able to handle sensitive situations with empathy, professionalism and resilience* Strong communication and negotiation skills* Good IT skills (Microsoft Office)* Full UK driving licence Desirable Experience* Previous experience as a Resident/Tenant/Customer Liaison Officer* Experience within social housing and/or planned works/retrofit programmesInterested?If you're a resident-focused professional looking for a role with long-term potential, we'd love to hear from you.Apply with your up-to-date CV or call Jess on 01618869670.RLO, TLO, CLO, Resident Liaison, Tennant Liaison, Sunderland, North East, Retrofit, Property Services