About Insite
Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.
We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together.
At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.
About the role
This is a six-month fixed term contract with view to start on Monday 14th June 2025.
The Onboarding Team is responsible for managing the process of transitioning a heat network development from the construction / retrofit stage, through to the provision of live heat metering, billing and prepayment services to residents and clients.
As a key part of the business the Onboarding Team, whilst sitting within the wider Client Services department, is responsible for the creation of all new resident accounts, ensuring we are accurately collating funds for our clients.
The Data & Transitions Coordinator role is an essential administrative role that will ensure that resident accounts are set up within agreed timelines, will create key documentation and manage conflicting deadlines to ensure a smooth onboarding process for clients and residents alike.
The Data & Transitions Coordinator is responsible for closing, updating and creating new resident accounts, as well as ad-hoc team support.
Location and working hours:
* Full-time position (37.5 hours per week).
* Mostly remote working with office working when required (generally once per month)
* Additional office working days available, if preferred
* Office location: Stuart House, Peterborough (PE1 5DD)
Required skills and attributes:
* Excellent written and verbal communication skills.
* Experience in liaising with clients and customers, in a professional manner.
* Good IT skills with the ability and enthusiasm to learn new systems.
* GCSE or equivalent in English at Grade C / 5, or above.
In addition, the candidate will:
* Be analytical; recognising errors and providing solutions.
* Be able to work independently to identify and resolve problems.
* Focus on attention to detail.
* Be able to prioritise their workload.
* Be able to work to tight deadlines in a busy environment.
* Work as a member of a diverse team operating in different environments across departments.
* Ensure good time management and record keeping.
* Show initiative by actively looking for ways to improve departmental working.
Benefits:
* Salary: £24,664
* Holiday Allowance: 20 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
* Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
* Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewed here
* Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
* This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.
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