Join to apply for the WCA Clinical Performance Lead (L3) role at PFAS (Personal Functional Assessment Services).
Based in various clinics, mostly around the South East of the UK, PFAS are an independent provider of quality medical assessments using a network of specialist health practitioners. We pride ourselves on being professional, caring and having a great knowledge in our field valuing teamwork as one of our greatest strengths. We listen to customers, claimants and our colleagues to help our continual learning and development.
We are currently hiring a WCA Clinical Performance Lead within Operations, reporting to the Assessment Centre Manager to carry out WCA assessments (Face to Face, Telephone, Video) and produce consistent, concise reports for the Department of Work and Pensions (DWP).
Position:
As WCA Clinical Performance Lead, you will provide clinical coaching and mentoring to new and tenured HCPs, typically in your assessment centre. You will support in delivering quality, productivity, and applicable service level targets by providing clinical expertise and judgment and will be called upon to provide Stage 3 training to new hires and ongoing informal ‘on the job’ training to new hires, case review and ‘on the spot’ coaching to new and tenured HCPs and may be required to deliver classroom training to new HCPs.
Main job duties:
* Conduct WCA assessments using various channels.
* Mentor and coach HCPs in the centre and be the first point of contact for clinic questions and issues.
* Escalate clinical questions through appropriate channels.
* Analyse and interpret clinical information and medical evidence and provide a report in a professional and concise manner.
* Provide comprehensive reports to enable decision makers at DWP to make informed decisions regarding benefit claims.
* Liaise with Clinical Manager and Head of Quality to develop and embed best practices.
* Attend Stakeholder and Customer meetings as required.
* Carry out case reviews and provide ‘on the spot’ feedback to tenured HCPs.
* Provide Stage 3 training to new HCPs as required.
* Provide training to new HCPs as required and provide feedback for any Approval related audit and New Entrant Audit when received from suppliers.
* Provide support for HCPs in responding to complaints.
Requirements:
EXPERIENCE AND KNOWLEDGE:
* A Registered Nurse, physiotherapist or occupational therapist with at least 2 years experience working as a disability analyst.
* Effective communication skills.
* Ability to deliver effective feedback.
* Able to work collaboratively with colleagues at various levels of the organisation.
* Effective report writing skills.
* Works well as part of a team.
* Ability to work in a fast-paced and rapidly changing environment.
* Able to work with tight deadlines.
Desirable but not essential:
* Knowledge and experience of stage 3 mentoring.
* Trained in completing WCA Audits.
Other information:
Salary: £54,000 Per Annum Depending On Experience
Location: Hybrid (Lewes and Guildford assessment centres)
Permanent / Full time position
Hours: 37.5 hours per week Monday-Friday
Other benefits include:
* Professional Development Opportunities.
* Employee Assistance Programme including free confidential counselling.
* High-street discounts.
* 25 days annual leave.
* Moving Day Leave.
* Membership of the Company pension scheme.
* Recruit a Friend bonus scheme – up to £1,500.
* Environmental Initiatives.
* Westfield Health Cash Plan.
* Free Eye Tests every 2 years.
* Free annual Flu-Vaccination.
* Upon completion of probation, the successful candidate will also be eligible for the company bonus scheme, allowing them to earn up to 10% of annual salary based on company and individual performance.
At PFAS, we value and promote diversity and are committed to equality of opportunity for all. We are proudly Disability Confident employers and as such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact pfas.recruitment@iprsgroup.com
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