Job Objectives And Responsibilities
* Contribute to the success of the contract through effective training and continuous on‑going colleague development along with supporting the client’s security and safety strategy.
* Effectively support the Operations Manager in managing performance, ensuring that all security officers are trained to the highest standard in line with SLAs & KPIs.
* Deputise during times of unplanned absence of the Operations Manager until a designated Operations Manager can take over.
* Responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLAs & KPIs.
* Maintain and promote the Mitie brand and reputation by providing an industry‑leading security provision.
* Support the customer and be responsible for the accuracy and timely reporting of crime and crime‑related tasks/activities through effective training of the officer population.
Main duties
* Deliver results that meet or exceed the budget and service delivery requirements through full responsibility and accountability.
* Work within customer retail stores, delivering Mitie company inductions and comprehensive training for all newly appointed security officers from induction to probation sign‑off.
* Deliver all corporate training to the required standard for all officers in your area of responsibility.
* Complete officer evaluations in line with contractual KPIs.
* Support the security officer population in the contract through great training and coaching.
* Support the officer population in delivering great uniform standards through effective coaching as part of the evaluation process.
* Deliver all focus topics and any ad‑hoc training as identified by the business.
* Deliver ongoing training, support and guidance to all officers, including any ad‑hoc training as required by the business.
* Support the delivery of SIA CCTV training to ensure all podium store security officers are qualified to use the podium.
* Deliver and implement performance management, PIP and development plans to officers where required for opportunities in relation to officer standards (uniform, time‑keeping, task completion, failure to follow training delivered).
* Identify and rectify behaviours and situations that endanger the health & safety and wellbeing of colleagues, customers and fellow officers in a timely manner in line with company policies.
* Assist the Operations Manager with initial investigations for customer complaints, QHSE incidents and other investigations as required.
* Assist with the delivery, maintenance and update of Assignment Instructions & Risk Assessments.
* Engage with store management to build a great working relationship with the client.
* Ensure adherence to uniform standards.
* Maintain open communication channels, recognise achievements and actively contribute to talent mapping projects.
Personal Specification
* Excellent organisational and time‑management skills.
* Confident and professional working approach and appearance.
* Strong customer service, client‑focused attitude with the ability to build good working relationships.
* Exceptional verbal and written communication skills.
* Ability to work individually and as part of a team.
* Resilient and tenacious with a ‘can‑do’ approach.
* Flexible and adaptable.
* Literate, numerate and IT skills to medium level user.
* Willing to work towards, if not already held, a management apprenticeship as deemed appropriate for personnel development.
* Full valid UK driving licence.
* Valid SIA guarding licence.
Health And Safety Responsibilities
* Follow Group and company policies and procedures at all times.
* Report immediately any apparent deficiencies in systems of work or equipment that may result in failure of service delivery or risk to health and safety or the environment.
* Use all work equipment and personal PPE properly and in accordance with training.
* Report immediately any issues or training needs to your line manager.
Information Security
* Ensure compliance with Mitie’s information security procedures in all activities.
* Proactively identify and report security risks to your manager.
* Report actual and suspected security incidents.
Benefits
* Market‑leading flexible benefits scheme that suits your lifestyle.
* Virtual GP access for you and household members via video or phone.
* Salary Finance scheme for access to earned pay before payday.
* Flexible benefits platform, Choices, offering dental insurance, dining cards, coffee clubs, technology products and more.
* High‑street discounts from thousands of retailers and gyms through the MiDeals platform.
* Cycle‑to‑work scheme.
* Life cover equal to your equivalent annual salary or a minimum of £10,000.
* Save‑as‑you‑earn scheme and Mitie Matching Share Plan.
* Mitie Stars recognition, with cash prizes and a possible top prize of £10,000.
* Diverse variety of training and development avenues via a wide selection of learning resources.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (e.g. dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
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