Who we are
Big things are happening at Topps Tiles. As Britain's largest specialist tile retailer, selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. And we're as big on career opportunities as we are on outstanding service and great value. After all, it's brilliant, friendly, knowledgeable people that make us special. Right now we're on a journey of exciting growth, as we build on seven consecutive years of success - there's never been a better time to join the Topps Tiles family.
The Role
You will be the first point of contact for customers who interact with us by phone, email or our live chat facility. You will assist our store teams where required and have a personal drive to offer brilliant frontline support in all instances.
You will work with the team to provide constructive feedback on areas of the business that you feel are causing friction in the customer experience, with the desire to continually make improvements that enhance the customer journey.
Key Accountabilities
Customer
1. To offer enthusiastic, friendly and positive support to enquiries made by phone, email or via live chat.
2. To be passionate about providing brilliant levels of support.
3. To aim to resolve situations that may lead to escalated complaints in a fast, friendly and fair manner, workin...