*Job Purpose:*
To support older and disabled individuals across Pembrokeshire develop essential digital skills, as part of a UK-wide training initiative funded by BT Group.
Visit the AbilityNet website to learn more about the role and our vision of a digital world accessible to all.
*Principal Accountabilities of the Digital Skills Trainer role:*
*Community Engagement, Outreach & Relationship Management*
* Proactively identify and engage with potential Community Partners - including charities, local authorities, healthcare providers, residential care services, and neighbourhood groups - to promote the benefits of AbilityNet’s Digital Skills Training programme.
* Plan, coordinate, and take part in outreach initiatives aimed at increasing community participation and raising awareness of digital training opportunities.
* Collaborate with local volunteers and corporate partners to enhance delivery and support for participants.
* Foster and maintain meaningful, long-term partnerships that support continued referrals and contribute to sustained community impact.
*Session Coordination: *
* Assist with organising and scheduling training sessions, including managing dates, times, and venues in collaboration with Community Partners to maximise attendance.
*Training Delivery:*
* Deliver group and one-to-one digital skills training sessions at various venues across your region.
* Deliver accessible online training sessions (via Zoom or Teams) to individuals and groups.
* Encourage and support learners to overcome digital barriers and engage with everyday technology such as smartphones, tablets, laptops, and other technology.
*Digital Skills Support:*
* Support individuals over 55 and / or disabled people to build confidence with core digital skills, including:
- Introduction to technology and the internet
- Using email and basic apps across Apple, Android, and Windows devices
- Online safety and confidence with everyday tech (e.g. smartphones, tablets, laptops)
*Impact Monitoring:*
* Ensure timely collection of registration forms and post-session surveys to assess training effectiveness and track project outcomes.
*Feedback & Evaluation:*
* Support the collection, analysis, and reporting of feedback and statistical data to help evaluate the effectiveness and impact of training sessions.
*Storytelling:*
* Assist in developing case studies to showcase individual journeys and demonstrate the programme’s real impact.
*Regional Flexibility:*
* Occasionally travel outside your region to support ad-hoc events and national engagement opportunities.
*Other Duties: *
* Carry out additional tasks aligned with the scope of the role, as directed by the Programme Officer or Manager.
*Knowledge, Skills and Experience required:*
* *Training and facilitation experience:* Proven experience of delivering group and 1:1 training or presenting to diverse audiences.
* *Outreach experience:* Experience of representing organisations externally, building effective relationships with other organisations or businesses and adapting outreach strategies to suit different contexts.
* *IT proficiency:* Strong digital literacy and IT skills, with confidence in using a wide range of technologies including Microsoft Office 365, Apple and Android devices, and associated technologies. Excellent knowledge of assistive technology – hardware & software.
* *Communication skills:* Excellent interpersonal and communication skills, with the ability to engage and motivate learners.
* *Organisation skills:* Strong organisational and administrative abilities.
* *Experience of target audience:* Experience of working with disabled adults, older people and third sector organisations.
* *Travel Flexibility:* Willingness and ability to travel regularly across the specified region, with occasional travel outside the area as required.
Job Types: Part-time, Fixed term contract
Contract length: 14 months
Pay: £24,000.00 per year
Expected hours: 28 per week
Benefits:
* Company pension
* Employee discount
* Free or subsidised travel
* Health & wellbeing programme
* Life insurance
* Referral programme
* Sick pay
* Work from home
Application question(s):
* Are you located in the specified region with access to reliable transport
Work authorisation:
* United Kingdom (required)
Willingness to travel:
* 75% (required)
Work Location: Hybrid remote in Haverfordwest SA61