Description Job Role Cormac Solutions Ltd is looking for a highly organised and proactive officer, with a passion for the natural environment and delivering high-quality customer service. This role will join the Environment Network team, in its delivery of ongoing management of Cornwall Council Environment Public Open Space assets. This includes formal parks and gardens, amenity areas, play areas, cemeteries and closed churchyards, as well as the maintenance of urban highway verge areas. You will represent the team in front-line customer service, handling a range of different queries from the public, elected officials and local stakeholders with confidence, accuracy and in a professional manner. This will support the wider team in appropriately responding to queries and complaints in a timely way, especially where risks are identified, and you will be expected to confidently triage and prioritise new cases as they come in. You will share essential information to allow site-based officers to investigate further, where required, and produce high-quality responses to enquiries based on site feedback and Cornwall Council policies. You’ll also take the lead in other administrative functions, such as maintaining and improving the team’s data management systems, producing reports, and developing internal processes. You will liaise internally with other teams and our client, so the ability to build and maintain excellent working relationships is essential. Dutes will include: Serve as the primary contact for the public, elected officials, town and parish councils, local organisations, landowners, tenants, individuals, and user groups regarding the management of Public Open Spaces, Formal Parks and Gardens, Play Areas, Cemeteries, Closed Churchyards, and urban highway verges. Assess and prioritise new cases based on required standards and legal obligations, taking prompt and appropriate action according to procedures and technical knowledge, aiming to resolve enquiries as the first point of contact. Assist with and lead the preparation of technical correspondence and reports, including drafting legal letters to landowners to enforce compliance with legislation. Assist in preparing and compiling internal process documents, such as site management plans and process flowcharts. Receive and handle direct requests as well as those referred from the Cormac and Cornwall Council administration teams. Maintain the Environment Service’s data management systems, including managing access to sensitive information and generating technical reports as required. About You: Experience and knowledge in an environment, customer and data management related role. Confident workload management ability as part of a busy team. Proven experience of providing specialist advice. Excellent verbal and written communication skills. Demonstrable experience with a range of computer-based word processing and data management. A Full UK Driving Licence. For more information please look at the Role Profile. Our offer to you: Salary: £24,308 - £27,538 Contract Type: Permanent Hours: 37 Hours per week Base: Western Group Centre, Radnor Road, Scorrier, Redruth, Cornwall (flexible/hybrid working) Closing Date: Midnight Monday 14th July 2025 Working with us you will have an employee benefits package that includes: Generous pension scheme with employer contribution Employee discount scheme and wellbeing events Holiday starting at 23 days and increasing to 28 with service (pro-rata if part-time) with option to purchase additional Cycle to Work scheme Flexible working hours & home working options Investment and support in your continuous training and development Opportunity to become a Safeguarding Advocate, Health & Wellbeing Champion and Mental Health First Aider Safeguarding We are committed to safeguarding the welfare of all our service users, clients and customers. If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role. Contact us If you’d like to have a discussion about the role, please feel free to contact our in-house resourcing team for an informal chat about the role. Thank you for your interest in supporting our important work at the Cormac.