EOE/AA/Disabled/Veterans The Hilton Birmingham Metropole is now recruiting for 3 Conference and Events Operations Hosts to join our Events team. A Conference and Event Operations Host is responsible for assisting with set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience while contributing to meeting departmental targets. Rate of pay\: £10/ hour A WORLD OF REWARDS Smart uniform provided and laundered Free and healthy meals when on duty Grow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https\://cr.hilton.com ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts\: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Discounted Car Parking Up to 4 weeks temporary accommodation if relocating at a discounted rate Modern and inclusive Team Member’s areas What will I be doing? As a Conference and Event Operations Host, you are responsible for assisting with set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience. A Conference and Event Operations Host will also be required to contribute to reaching departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards: Welcome guests in a polite and friendly manner Coordinate seating for customers Up-sell with latest departmental incentives Manage Conference and Banquet set-ups Ensure guests are billed accurately Follow cash handling procedures Manage guest queries in a timely and efficient manner Comply with company brand standards Strive to achieve departmental targets as part of the team Ensure cleanliness of work areas Comply with hotel security, fire regulations and all health and safety legislation Comply with local licensing laws Assist other departments wherever necessary and maintain good working relationships Be environmentally aware What are we looking for? A Conference and Event Operations Host serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Positive attitude Good communication skills Committed to delivering high levels of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Food and Beverage and/or industry experience Knowledge of Food Hygiene Regulations What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!