Location: Morfa Gele
Salary: £40,557 per annum
Hours: Full time, 37 hours per week Fixed term for 2 years
Do you believe that great income services are about people, not just numbers?
At Cartrefi Conwy, we’re looking for an inspiring Rent Recovery Manager to lead our team, maximise rental income and, most importantly, help our customers sustain their homes through early intervention, partnership working and compassionate leadership.
This is a key role within our Neighbourhoods service, supporting around 4,000 homes and playing a vital part in delivering our ambitiousTogether Corporate Plan 2025–2028. You’ll lead a skilled team, work closely with internal and external partners, and help shape a modern, customer‑focused rent recovery service that really makes a difference.
Living our values – every day
This role is at the heart of our three pillars:
* We are stronger together – working collaboratively with colleagues, partners and customers to sustain tenancies and build resilient communities.
* We lead by example – setting clear standards, supporting and developing others, and driving a high‑performing, values‑led team.
* We do the right thing – balancing effective income recovery with fairness, integrity and empathy in every decision we make.
If you’re passionate about housing, confident in leading people, and motivated by creating positive outcomes for communities, we’d love to hear from you.
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