Purpose of the role
The E-commerce Assistant will support the day-to-day management of our online store, ensuring product listings, content, and customer journeys meet luxury standards. This role is ideal for someone with a strong eye for detail, a passion for luxury retail, and a desire to grow within digital commerce.
Key Responsibilities
Website & Product Management
* Upload, update, and maintain product listings (descriptions, pricing, SKUs, imagery, stock levels)
* Ensure product content aligns with luxury brand tone, storytelling, and visual standards
* Manage product launches, collections, and seasonal updates
* QA website content for accuracy, consistency, and functionality
Visual Merchandising & Content
* Support homepage updates, banners, and landing pages
* Assist with digital merchandising to optimize product placement and storytelling
* Coordinate with creative teams on imagery, copy, and campaigns
* Ensure brand consistency across all e-commerce touchpoints
Order & Customer Support
* Assist with order management, tracking, cancellations, and returns
* Provide high-touch customer service as needed via email/chat in line with luxury standards
* Liaise with logistics and warehouse teams as needed
Performance & Reporting
* Assist in tracking key e-commerce KPIs (conversion, AOV, traffic, bestsellers)
* Compile weekly/monthly performance reports
* Support A/B testing and optimization initiatives
Operations & Admin
* Support inventory coordination between online and offline channels
* Assist with promotions, gift-with-purchase, and special campaigns
* Maintain internal documentation and processes
Requirements
* Excellent communication and collaboration skills, with the ability to effectively articulate design concepts and rationale to cross-functional teams.
* Passion for luxury fashion and a keen eye for aesthetics.
Qualifications, Skills, Experience
* 1–3 years experience in e-commerce, digital retail, or luxury/fashion/beauty environments
* Familiarity with platforms such as Shopify Plus, Magento, Salesforce Commerce Cloud, or similar
* Experience with Matrixify ideal
* Strong attention to detail and organizational skills
* Excellent written communication and copy-editing skills
* Customer-first mindset with a luxury service approach
* Excellent Excel/Google Sheets skills
* Basic understanding of e-commerce metrics and performance