Job Description
Senior Client Services Manager (Botley, Southampton, United Kingdom)Job Req ID: 50159Closing date: 3rd September 2025Function: Managed ServiceLocation: Southampton - to be in commutable distance to customer site in Swanwick 3 times per weekClearance: SC cleared or ability to meet the criteria for clearance Why this job matters As our Senior Client Services Manager you’ll sit in Business UK – Service function, within our Managed Service team. We’ll see you already acting and/or experienced in a Senior Manager role. You’ll be the gatekeeper of multiple managed service contracts servicing an Aviation client whereby you’ll be accountable for the end to end Service and Delivery of the entire contract agreement. Aviation industry experience and CAA guidelines on networks is essential. You’ll strategically shape BT's service and delivery strategies to meet customer goals and contractual SLAs. Being the accountable owner means building strong relationships both internally and externally, being the conduit and acting as the voice of the customer to our internal service and delivery teams. People leadership is key, you’ll play a pivotal role in leading and motivating a team of 150 operational and functionalised colleagues delivering services to the customer. The team will be accountable directly for the contractual outcomes from the ne...