Discipline: Standard
Job type: Permanent
Job ref: 009002
Published: about 18 hours ago
Correla are looking for an IT Infrastructure Support Analyst to join our Operations Service Delivery team.
Salary: circa £33,000 (advertised salary achievable for a candidate fulfilling all role criteria)
Job Type: Permanent
About Us
In March 2021, Correla was created, as an independently owned business to bring in private investment to fuel innovation in the centre of the energy market and beyond.
Correla is derived from correlation, because we’re all about exploring and enhancing relationships between data, people, and processes. Our SaaS products and Managed Service solutions combine to power industry innovation, simplify an increasingly complex market, and deliver cost and operational efficiencies.
Our goal is to support industry transformation, to move to a net-zero future and to positively impact the end-consumer.
About The Role
* Support day-to-day management of cloud platform infrastructure.
* Proactively monitor infrastructure to prevent service impacts to Correla business applications and customers.
* Coordinate with technical partners to ensure timely delivery and maintenance of non-production environments.
* Maintain and update Standard Operating Procedure (SOP) documentation for cloud platform infrastructure.
* Create and deliver regular infrastructure management reports to stakeholders.
* Monitor and manage IT networks in collaboration with vendors and suppliers
* Coordinate infrastructure maintenance activities with technical partners.
* Support incident tickets, problem records, and change requests related to IT infrastructure
* Provide process guidance to ensure adherence to SLAs and quality standards.
* Coordinate remediation of cloud infrastructure security vulnerabilities with technical partners and the Security Operations Team.
* Manage the lifecycle of IT security certificates, including CSR generation, certificate requests, and supplier coordination
* Support security testing activities including scope definition, planning, execution, and remediation.
* Assist in internal and external audit processes by gathering and submitting required evidence.
About You
* Strong Problem Solving and analytical skills to manage IT Infrastructure
* Proven ability to manage and co-ordinate IT Infrastructure alerts and Incidents from identification to resolution
* Excellent Verbal and written skills to manage the various services and stakeholders
* Working Knowledge of Cloud Infrastructure Platforms (e.g. AWS, Microsoft Azure (IaaS/PaaS/SaaS), Data Centre Infrastructure and Networks
* Good co-ordination skills to work with our internal stakeholders and partners
* Working knowledge of ITSM tools such as ServiceNow
* Working Knowledge of ITIL Process (Incident, Problem and Change)
* Familiarity of Monitoring Tools like GRAFANA, OPSRAMP, CLOUD Native Monitoring Tools like AZURE Monitor, and AWS CLOUD Watch
* Working knowledge of Security Processes to support Vulnerability Management and Security Testing
At Correla, we are committed to working towards being a more diverse and inclusive workplace where our people can truly be themselves. We recognise the benefits of having talented people from a range of backgrounds and cultures who bring different perspectives, life experiences and diversity of thinking.
Our aim is to attract and retain the very best diverse talent to help create an exciting, innovative, and successful business that enables us to deliver an exceptional experience for our customers. We would therefore like to encourage applications from people with varied skillsets and experience and from different backgrounds and sectors to help shape our future.
Correla is an Equal Opportunities Employer. We believe in equality of opportunity regardless of race or racial group, ancestry, place of origin, ethnicity, sex, sexual orientation, gender identity, gender expression, gender re-assignment, age, record of offences, marital/civil partnership status, family status, pregnancy, maternity and paternity, religion/belief or disability. * We promise that your opportunity for employment with us depends solely on your qualifications and relevant experience.* #J-18808-Ljbffr