Urgent Care Coordinator
Do you have excellent communication and call handling experience? We are seeking an Urgent Care Coordinator to join a busy Urgent Care contact centre, where you will manage incoming calls.
Details
* Salary: £24,636.15 per annum (pro rata)
* Location: Wavertree Technology Park head office
* Contract: Permanent
* Shifts: 24/7 operational hours with patterns including Mon-Fri 18:00-23:00, Sat/Sun 08:00-13:00, 13:00-18:00, 18:00-23:00
Responsibilities
1. Manage calls following relevant procedures, ensuring timely response.
2. Coordinate patient flow according to clinical needs.
3. Handle incidents, complaints, compliments, safeguarding, and escalate when necessary.
4. Ensure effective shift handovers with vital updates communicated.
5. Adhere to all policies and procedures during shifts.
6. Liaise with drivers for home visits.
7. Contact patients to arrange face-to-face appointments.
8. Report urgent cases and operational issues to relevant teams.
9. Log information accurately into clerical systems.
Requirements
* Excellent verbal and written communication skills.
* Computer literate with proficiency in IT systems.
* Previous call centre or telephone answering experience.
* Customer service experience.
* Healthcare experience is desirable.
* Strong time and priority management skills.
About Us
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts. We reinvest surplus into patient and staff care, aiming to make primary healthcare accessible for all. We blend NHS standards with social enterprise innovation to support NHS primary care and our clinicians.
What We Offer
* Salary: £24,636.15 per annum (pro rata)
* Flexible full-time and part-time roles
* 27 days annual leave (pro rata)
* NHS pension scheme
* NHS car fleet scheme
* NHS home electronics scheme
* Cycle to work scheme
* Blue light card eligibility
* Colleague wellbeing package including a doctor line, rewards, wellbeing support, and gym discounts
* Colleague events
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