Job Description
Responsible for recovery cleaning operations across an allocated portfolio in line with
their Sector Manager’s Area
Rota’s will be defined from week to week or even day to day and will be allocated by
the Sector Manager, falling with an 8-hour working window.
Contract specification and knowledge is needed to ensure full delivery to clients
SLA’s is met.
Key Responsibilities
• All aspects of cleaning operational delivery within the site in remit
• Responding to Sector Manager requests as required.
• Periodic Cleaning delivered as per the client specification and as per the Schedule to 100%.
• To always adhere to client’s specific security procedures and policies.
• To maintain relationships with employer’s representatives and company personnel, as necessary.
• Ensure familiarity with opening and lockup procedure for all contracts in your area of responsibility.
• Undertake site familiarization with all new employees detailing cleaning regime, waste procedures, opening and
lockup procedures and air lock door procedures.
• Ensure storerooms are tidy and stock stored correctly.
• Ensure adequate stocks of all materials and consumables are always maintained – flag up any issues to
relevant manger
• Record every visit to site in the communications book and ensure T&A is used each visit
• Time management – The full duration of each contracted shift must be adhered to, no visits must fall short of
this time.
• Responsible and adapt ownership attitude
• Be able to apply attention to detail
• Travel is required, and overnight stays may be necessary
Professional and Personal Competencies/Qualifications
• Experience as a Cleaner is preferred (but full training given).
• Ability to communicate with and support front-line colleagues effectively.
• Ability to manage client expectations
• Excellent communication and problem-solving skills, outstanding customer service
with remote business groups
• Must be flexible, adaptable and proactive
• Ability to effectively manage priorities and projects
• Able to build good working relationships in a professional manner with internal
stakeholders.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.