Customer Service Administrator
Hampshire
£30,000 - £32,000 (dependent on experience)
About the Business
This is an exciting opportunity for a Customer Service Administrator to join a well established engineering and technical business that supplies specialist lifting products used across a wide range of industries.
The business has a genuine family feel, with many long-serving staff members and very low employee turnover. The Customer Service Administrator will be joining a small, supportive team in a stable and growing organisation that values its people and offers long term career prospects.
The products are highly engineered and long lasting, with customers returning them for ongoing calibration, servicing, and maintenance. This creates a steady stream of repeat business and strong long-term customer relationships.
The Role of the Customer Service Administrator
As a Customer Service Administrator will be the main point of contact for customers, handling enquiries and processing orders from start to finish.
This is a reactive role with no outbound sales activity. Customers will contact you by phone or email for advice on product selection, pricing, lead times, and service requirements. The Customer Service Administrator will work closely with the sales and operations teams to convert quotations into orders and provide excellent customer support throughout the process.
This is a hands on role in a technical environment, ideal for a Customer Service Administrator who enjoys customer interaction and has a good understanding of engineering or technical products.
Key Responsibilities of the Customer Service Administrator
Respond to customer enquiries via phone and email
Assist customers in selecting the most suitable products
Prepare and send quotations
Convert quotations into confirmed orders
Process customer orders using the ERP system
Liaise with operations to confirm lead times and product availability
Raise pro-forma invoices and chase outstanding payments
Process calibration and service orders
Produce and issue calibration certificates
Invoice completed and despatched orders
Maintain accurate customer records and data entry
Requirements of the Customer Service Administrator
At least 3 years of experience in a similar customer service role
Experience managing end to end customer service processes
Administration and data entry experience
Proficient in Microsoft Outlook and Microsoft Office
Experience using ERP systems
Good communication and telephone skills
Excellent organisational skills and attention to detail
Understanding of engineering or technical products (desired)
Benefits of the Customer Service Administrator
25 days holiday plus bank holidays
37 hour working week
Permanent full time role
Friendly and supportive small team
Family feel culture with long standing staff
Stable business with very low staff turnover
Exposure to technical and engineering products
Excellent long term career opportunities
Why Apply?
Join a stable and growing technical business
Work in a varied role with both customer service and administration responsibilities
Become part of a close knit team with a great culture
Build long term relationships with customers
Enjoy job security and future progression opportunities
Interested?
If you would like to find out more, please get in touch with Adele Lewis:
Mobile: (phone number removed)
Office: (phone number removed)
Email:
ASPLIV