Business Process Analyst - Northern Ireland
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Overview
The Business Process Analyst provides business management services to the department and business. Identify opportunities to improve business solutions, act as engagement contact between IT and business stakeholders, and work closely with the specific functions/departments to ensure our system capabilities are fully exploited and provide added value to function/department and overall business. Act as contact point between system provider, business functions/departments and all other IT colleagues and be responsible for ongoing exploitation. Adhere to ISO27001 standards and PMO agreed process from Project Management, specifications, testing and UAT, training and process mapping. Support the design, implementation and deployment of new Business Systems. Ensure training and documentation requirements are fulfilled.
Responsibilities
* Identify opportunities to improve business solutions
* Act as engagement contact between IT and business stakeholders
* Work closely with the specific functions/departments, to ensure our system capabilities are fully exploited and provide added value to function/department and overall business
* Act as contact point between system provider, business functions/departments and all other IT colleagues and be responsible for ongoing exploitation
* Adhere to ISO27001 standards and PMO agreed Process from Project Management, specifications, testing and UAT, training and process mapping
* Support the design, implementation and deployment of new Business Systems
* Ensure training and documentation requirements are fulfilled
Job Description
The Business Process Analyst shall:
Exploitation – System Usage/Development
* Manage project plans and scheduling on projects where responsibility has been given
* Ensure scheduling conflicts are highlighted and resolved for projects, change requests and incidents
* Ensure users expectations are managed at all times during project implementation
* Follow project management methodology and ISO27001 standards and positively contribute with suggestions to improve function
* Identify opportunities to improve business or function
* Take personal responsibility to develop business understanding as required for business solutions
* Provide input into the Applications Portfolio and roadmap for key systems areas based on knowledge and business understanding
* Facilitate the preparation of IT Capex project and business case expenditure
* Adhere to PMO process such as PID, Test Plan, Project Plan, etc.
* Familiarise and adhere to ISO27001 standards
* User Support: Assume ownership for all business function requests within remit
* Manage and own case/issues log with 3rd party vendors
* Escalate Service Level Agreement issues/non-deliverables to IT Business Engagement Lead
Training, Documentation, and System Deployment
* Contribute to solutions training strategic and tactical plans
* Develop, deploy and maintain training materials for key systems within remit
* Identify, prepare and deliver training needs within remit
* Facilitate preparation of business process and end-user documentation, advise of updates in areas of responsibility
* Proactively ensure all IT documentation for change requests, projects and processes are prepared and validated in a timely manner and in accordance with initiative delivery plan
* Support business readiness throughout deployment journey
* Lead system acceptance testing during software release
* Manage system requirements during testing phase
* Facilitate user acceptance and sign-off process with business function/department representative
* Integration and regression testing during Release Strategy – prepare test data – run test cycles with business users – system functionality sign-off
* Instigate and maintain device setup standards to meet systems requirements, provide support as required
This job description is intended to give the post holder an appreciation of the role envisaged for the Business Process Analyst and the range of duties to be undertaken. Specific tasks and objectives will be agreed with the post holder at regular intervals.
Personal Specification
Technical Competencies
Essential
* 3rd level qualification or relevant business experience
Other Information
* The role is located at our Hillsborough Head Office
* Some travel to other sites may be necessary
* Provision of application support outside normal working hours may be required to minimise business disruption and downtime
Behavioural Competencies
Essential
* Leadership skills – Effectively communicates and is involved in team commitment
* Effective communication skills: able to adapt communication to audience and create detailed written documents and reports; able to maintain and manage communication links with a variety of stakeholders; presents a professional image and promotes the Brand
* Initiative: able to work alone to get results; understands and minimises waste in resources and processes; adopts and encourages others to adopt new ways of working; able to work unsupervised after initial training
* Team Player: willing to be involved in other activities to achieve company objectives; works collaboratively and uses influence to gain resolution of issues; demonstrates honesty, loyalty and commitment
* Planning and Prioritising: plans and prioritises around departmental/team objectives; identifies opportunities and problems in the medium and long term; strong attention to detail; ability to work under pressure to meet deadlines
* Problem Solving: looks objectively at situations to ensure all outcomes are assessed before deciding on an action
* Innovative: facilitates change, translates the change vision into a plan and obtains buy-in; manages resistance
* People management and Team Leadership: coordinates with the team to achieve objectives; shares information and promotes a positive attitude
Our Commitment
At GRAHAM, we are proud to be an Equal Opportunities Employer and aim to be the first choice for people from all backgrounds. We promote respect for the individual and equality of opportunity. If you require adjustments or accommodations during the application or interview process, please let us know. We welcome applicants from all backgrounds. If you need this document in an alternative format, contact us at:
* Email: [email protected]
* Phone: 07384 916355
As a Disability Confident Employer, we guarantee an interview to disabled applicants who meet the minimum essential criteria for the role. If you would like to apply through the Disability Confident Interview Scheme, please contact Louise Hunter, Resourcing Manager, at:
* Email: [email protected]
* Phone: 07384 916355
We are only able to consider applications from individuals who are eligible to live and work in the UK. Please check eligibility before applying. A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our policies on vetting, recruitment of ex-offenders and related checks are available upon request. GRAHAM reserves the right to carry out checks to verify experience and qualifications; non-compliance or misrepresentation may lead to removal from the recruitment process or termination of contract.
About You
Not Specified
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Construction
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