Service Desk Analyst Reference: UOH-TA- Campus: Hull Faculty/Area: Infrastructure Services School/Department: ICT Operations Subject Group/Team: Service Desk Salary: £, to £, Post Type: Full Time Closing Date: Friday August
At the University of Hull, we recognize that diversity fosters creativity and innovation. We are committed to equality of opportunity, fairness, and inclusivity, and we encourage applications from candidates who are underrepresented in our workplace, including those from global majority backgrounds, individuals with disabilities, LGBTQI+ people, and women, especially for our Grade and roles.
We reserve the right to close the application process early if we receive a satisfactory number of applications.
Are you a tech-savvy problem solver with a passion for helping others and a knack for ensuring smooth operations? We are seeking a dynamic Service Desk Analyst to join our team—someone comfortable resolving IT issues as well as coordinating Estates and Facilities requests.
This hybrid role combines technical support with operational coordination, offering variety, responsibility, and the opportunity to make a meaningful impact at the University of Hull.
Key Responsibilities:
* Act as the first point of contact for IT and Estates enquiries from staff, students, and visitors.
* Provide first-line technical support to staff and students via the walk-up desk or ITSM – ServiceNow.
* Troubleshoot hardware, software, and network issues.
* Escalate complex issues when necessary.
* Assist with user account management, device setups, and software installations.
* Log and track maintenance requests.
* Liaise with contractors and internal teams to ensure timely resolution.
* Identify opportunities to improve service processes and customer experience.
What we are looking for:
* Previous experience in a customer-facing IT support role.
* Excellent communication and interpersonal skills.
* An initiative-taking, can-do attitude with the ability to multi-task.
* Understanding of ITIL.
* Basic understanding of Estates and Facilities operations is desirable, but training will be provided.
* Strong problem-solving abilities and attention to detail.
If you want to be part of a team that delivers excellence and makes a difference to our customers, then this role could be for you.
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