Technical Support Engineer Comber, County Down - Outside Belfast £27-35K + Flexible Hours + Occasional Global Travel + Bonus + HealthcareHN12505Why ApplyOccasional international travel with additional payment for nights awayFlexible start and finish timesWork with highly specialised automated equipment and technologyJoin a globally recognised engineering and manufacturing businessStrong mix of customer interaction, troubleshooting and hands-on engineeringOpportunity to develop across mechanical, electrical and software systemsOffice based role in Comber, County Down - New facilityThe Company Our client is a niche specialist, highly innovative Northern Ireland engineering and technology business with an established global customer base across the pharmaceutical, medical device and healthcare to continued growth, they are seeking to appoint a Technical Support Engineer to join their aftersales and customer support function.The Role Reporting into the Operations function, the Technical Support Engineer will act as a key point of contact for customers globally, supporting post-sales technical queries, troubleshooting and customer service activities.Key responsibilities will include:Acting as the primary contact for customer technical support requestsProviding remote troubleshooting support via phone, email and remote access toolsCoordinating technical support activities with international service teamsSupporting fault finding and repair of returned equipmentManaging and tracking support requests through internal systemsPrioritising and triaging incoming customer issues efficientlySupporting continuous improvement activities through root cause analysisAssisting with customer documentation, FAQs and technical help contentSupporting opportunities for service contracts, warranties and aftersales supportOccasional travel to customer sites and trade events as requiredWhat You Will Need3rd level qualification ideally within a relatable Mechanical, Electrical, Electronic or Software Engineering discipline (This role may suit a Graduate Engineer also)Experience within a technical support, service engineering or customer support environmentStrong fault-finding and troubleshooting ability across technical equipmentExcellent communication and customer-facing skillsAbility to manage multiple customer requests in a fast-paced environmentTo discuss this opportunity confidentially, please apply with your CV or contact Hugh Nugent for further information.Suitable backgrounds may include: Technical Support Engineer / Service Engineer / Field Service Engineer / Automation Engineer / Controls Engineer / Electrical Engineer / Mechanical Engineer / Customer Support Engineer / Applications Engineer / Equipment Support Engineer / Manufacturing Equipment Engineer / Pharmaceutical Equipment Engineer / Medical Device Engineer / Mechatronics Engineer / Graduate Engineer / Graduate EngineeringSkills:technical support engineer graduateBenefits:Travel +Bonus + HealthcareWHJS1_NI