Job Description
Technical Support Engineer
Based: Gaydon, Warwickshire – Hybrid Working
Type: Temporary
Salary: TBD based on experience
CAD-IT are seeking a Technical Support Engineer to join the Aftersales Technical helpdesk team providing technical support and assistance to a top automotive OEM worldwide dealer network.
Role Objectives:
* Minimising time spent on workshop diagnostics, and reducing vehicle downtime
* Preventing the need for customers to return to the dealership for the same issue
* Supporting a Right First Time Fix approach
* Playing a key role in lowering warranty costs through efficient use of replacement parts and labour
* Collaborating closely with Quality, Product Development, and Manufacturing teams
* Helping to reduce service-related ownership costs by optimising spare parts and labour usage
* Striving to deliver industry-leading technical support and outstanding customer satisfaction
Key Responsibilities:
1. Provide technical support to franchised dealer technicians and regional service staff across all vehicle models, recommending diagnostic strategies to ensure Right First Time Fixes
2. Manage daily diagnostic vehicle cases via a guided diagnostics system, interpret and qualify content, where necessary co...