Job Description
Complaint Handler\n\n£25,000 - £27,000\n\nLiverpool City Centre / Hybrid Work Arrangement\n\nAre you experienced in handling customer complaints with empathy and professionalism? \n\nLooking to join a supportive team where your skills make a real difference?\n\nThe Company\n Our client is a well-established financial services provider with a strong reputation for delivering tailored solutions to their customers. Operating within the consumer finance sector, they are known for their commitment to service excellence and innovative products.
The business fosters a collaborative and professional team culture that values continuous improvement and customer satisfaction.\n\nThe Role\n We are looking for a dedicated Complaint Handler to join our client’s team. This is a customer-facing role that involves managing and resolving complaints across multiple communication channels. You’ll play a key part in maintaining trust and satisfaction by addressing concerns promptly, empathetically, and professionally, all while ensuring compliance with regulatory and internal standards.\n\nKey Responsibilities\n\nManage incoming complaints via phone, email, and social media\n\nInvestigate and resolve issues in line with regulatory and company policies\n\nCommunicate resolutions clearly while maintaining a calm, professional tone\n\nLiaise with internal teams to gather details and solve complex cases\n\nIdentify complaint trends and share insights to improve the overall customer journey\n\nAbout You\n\nPrevious experience in complaints handling is essential\n\nBackground in financial services is advantageous\n\nMust live within commutable distance of Liverpool City Centre\n\nExcellent communication and problem-solving skills\n\nAble to remain empathetic and composed in high-pressure situations\n\nQuick to learn, proactive, and comfortable working both independently and in a team\n\nJob Benefits\n\nCompetitive salary up to £27,000\n\nAnnual bonus scheme\n\n25 days holiday plus bank holidays\n\nHybrid working: 2 days from home per week\n\nModern, central Liverpool office\n\nSupportive, growth-focused team culture\n\nReady to take ownership of customer issues and turn complaints into positive outcomes?\n\nApply now and bring your expertise to a dynamic and rewarding role.\n\nRef: ASPLIV