HALO ITSM Configuration Specialist Contract | Outside IR35 | 9 Months | Remote / Hybrid We are looking for an experienced HALO ITSM Configuration Specialist to take ownership of end-to-end service design and delivery across multiple business departments. This is not a support role — this is a hands-on, high-impact position where you will shape, build and optimise workflows that drive real operational change. You will be responsible for translating business needs into fully configured, scalable HALO services, owning the lifecycle from discovery through to deployment. The Role This is a true end-to-end delivery role combining business analysis, stakeholder engagement and deep HALO configuration expertise. You will work directly with department heads to design and build services from the ground up, creating structured workflows that improve efficiency, visibility and service delivery across the organisation. There is no separate BA or development team — you own the process. What You’ll Be Doing * Leading requirements workshops and discovery sessions with stakeholders * Designing and building HALO services from scratch, including: * Ticket types * Complex workflows * SLA structures * Custom fields and portal forms * Creating advanced approval workflows with conditional logic and multi-stage routing * Configuring and optimisin...