About Us
Travel is a journey. At Holiday Inn London Whitechapel, we help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, weve been on our journey since 1952. So, if you can help us spread the joy of travel to all, wed love to give you a warm welcome to the Holiday Inn family.
At Holiday Inn, No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Your day to day
As a Restaurant, Bar & Events Manager, you will report to the General Manager. You are responsible for managing operations of all Food and Beverage areas to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. you will be the face of our Hotel with your customer service-oriented personality, and great communication skills.
You will be liaising directly with our valued guests face-to-face, creating a memorable check in and out experience, settling their accounts, responding to phone queries and reservations, as well as demonstrating strong knowledge of the hotel and local area. Youll also create the warm atmosphere that makes our guests feel at home, all whilst delivering on our passion to Make Guests Smile.
What we need from you...
As a Restaurant, Bar & Events Manager, you are responsible for managing operations of all Food and Beverage areas to deliver an excellent Guest and Member experience. You are also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage all Food and Beverage operations
Maintain exceptional levels of customer service
Ensure compliance of brand standards
Recruit, manage, train and develop the Food and Beverage team
Manage guest queries in a timely and efficient manner
Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
Set departmental targets and objectives, work schedules, budgets, and policies and procedures
Develop menus with the Head Chef.
Accountable for monthly stock takes
Incentivise team members to maximize sales and revenue
Carry out annual and mid-year appraisals with Managers under your responsibility
Evaluate guest satisfaction levels with a focus on continuous improvement
Ensure communication meetings are conducted and post-meeting minutes generated
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
Comply with hotel security, fire regulations and all health and safety legislation
An ideal candidate will have
Management and/or supervisory Food and Beverage experience
Able to meet financial targets
Ability to comply with all Food and Beverage brand standards
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
A true passion for our brand and be an ambassador for Holiday Inn and IHG.
A legal right to work in the UK.
What we offer
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
Youll be rewarded for your hard work with a suite of benefits that supports your wellbeing. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.
We are proud to be IHG and we know you will be too.
If you believe you'd be a great fit for the job. We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether
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