Job Title
179277 – Senior IT Analyst
Location
Botnar Research Centre, Windmill Road, Oxford, OX3 7LD
Kennedy Institute of Rheumatology, Old Road Campus, Oxford, OX3 7FY
Kadoorie Centre, John Radcliffe Hospital
Salary and Contract
Grade 6: Salary in range £34,982 - £38,674 per annum
This is a full-time, permanent position.
About the Role
NDORMS are seeking to recruit a Senior IT Analyst to join the IT team, supporting research and teaching activities. You will provide advanced technical assistance to end-users across NDORMS institutes, ensuring efficient IT support services and infrastructure. You will serve as a point of escalation for technical challenges, investigating, diagnosing, and resolving IT-related problems. Your responsibilities include analyzing recurring issues, implementing permanent solutions, and supporting IT security policies to protect data and infrastructure.
Candidate Requirements
* Educated to A level standard (or equivalent) with proven experience in First/Second line IT support or similar roles.
* Technical proficiency in troubleshooting hardware, software, and network issues in Windows and/or macOS environments.
* Knowledge of networking concepts, protocols, and troubleshooting tools.
* Strong problem-solving and analytical skills.
* Experience working in higher education, the University of Oxford, or the NHS is desirable.
* Knowledge of platforms such as JAMF, Sophos Cloud, ZENworks, and/or PaperCut is desirable.
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