Service Guide
Location: Accrington, Lancashire
Salary: £26,968 per year
Type: Permanent, Full-time
Posted: 1 day ago
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Home Connections role with EE. Why not use your skills to make a difference and join our Home Connections Team in Accrington? You'll be talking to customers over the phone when they first join us, guiding them through the process of getting their products and services connected, and helping with any initial queries around in-home setup or their first bill. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss appointments or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
* A great starting salary of £26,968.00
* Huge discounts on EE & BT products, including your mobile and broadband - saving you hundreds of pounds every year.
* Online GP - giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
* Market-leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to colleagues caring for family or friends who are disabled, ill, or elderly.
* Family Leave - equalized maternity, paternity, and adoption leave, providing all parents 18 weeks full pay and 8 weeks half pay in the first year, however they choose to grow their family.
* Support in carving your own career path. We are passionate about developing our people and will support you to achieve the career you want.
* Volunteering days, so you can give back to your local community.
* Optional private healthcare and dental, to protect you and your family.
On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
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