Job Purpose
The role of the Receptionist / Host is to:
1. Ensure customers and visitors receive an immediate welcome.
2. Ensure all calls, both internal and external, are answered and dealt with efficiently within the correct process.
Department/Business/Location:
Site Bentley & McLaren Bramshaw
Reports To
General Sales Manager
Key Responsibilities
1. Ensure reception area is staffed and kept tidy at all times.
2. Direct customers towards the seating area and offer refreshments while they are waiting.
3. Handle and coordinate all calls and visitors, taking full details of the caller’s business, paging members of staff as needed.
4. Establish and maintain a system to monitor the whereabouts of key staff at all times.
5. Keep customer refreshments stocked up at all times.
6. Keep customer waiting area clean and tidy and clear of crockery etc., at all times; also the kitchen area in the showroom.
7. Correctly process all outgoing post ready for dispatch each evening.
8. Ensure the safety and security of people, vehicles, and property at all times, reporting any known faults or hazards.
Essential Skills & Requirements
* Smart appearance.
* Competency in numeracy, literacy, and IT.
Experience
Desirable: Relevant previous job history.
Hours
Monday - Friday 9am - 1pm (Saturday 9am - 5pm optional)
The Harwoods Way
Harwoods Group is a values-led, family-owned automotive retail group founded in 1931. Our values are embraced by all colleagues to enable an industry-leading customer experience and colleague engagement, including:
* We treasure our people and our customers.
* We challenge ourselves to grow & improve.
* We take responsibility.
* We work as one team.
* We bring energy and fun into our work.
We are a top 30 automotive dealer group by annual turnover on AM100, representing brands such as Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BYD, BMW & Mini (Service), and MAN. We operate across five counties in South East England: Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.
With a high colleague engagement score of 72%, Harwoods Group offers industry-leading development programs, including recruitment, onboarding, induction, probation, one-to-ones, Harwoods Academy, succession planning, and recognition.
We now employ approximately 1,100 colleagues across 28 state-of-the-art facilities. We demand the best for our colleagues and customers. We look forward to your application at recruitment@harwoods.co.uk.
Skills for the job
* IT literacy
* Numeracy
* Smart appearance
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