Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
At Howden - Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
Howden - Corporate & Commercial are looking for a Commercial Account Handler to join our Schemes Division, supporting our specialist Petrol and Drainage scheme clients. The position focuses on delivering high‑quality service across renewals, MTAs and day‑to‑day account handling.
Join us and be part of a team dedicated to providing outstanding service to our clients. We promote personal and professional growth. This is a full-time, permanent position option working 3 days a week in our Maidstone office for a balanced work experience.
Overview:
1. Manage the full renewal process for scheme clients
2. Handle all mid‑term adjustments, queries and policy documentation
3. Deliver excellent client service and maintain strong relationships
4. Ensure compliance with internal procedures and regulatory standards
5. Keep accurate records within Acturis and maintain strong data quality
6. Support the Schemes Manager and wider team on retention and client servicing
Skills:
7. 2+ years’ commercial insurance experience (scheme experience helpful but not required)
8. Strong understanding of commercial insurance products and workflows
9. Acturis experience preferred
10. Excellent communication skills and attention to detail
11. Ability to manage a varied workload and meet deadlines
Knowledge:
12. Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR
13. Must have minimum of 2 years commercial insurance experience
Qualifications:
14. GCSE Maths and English (or equivalent)
15. A levels (desirable)
16. Cert CII (desirable)
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
17. Our successes have all come from someone brave enough to try something new
18. We support each other in the small everyday moments and the bigger challenges
19. We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent