Overview
Social Media Advisor - Nightshift at Concentrix Limited. Location: Belfast VR Hub (BT1 3NR). This role involves engaging with users globally on a range of VR technologies and products to provide support and enhance user satisfaction.
What you will do in this role
Our team connects and engages with users on a global scale, via a range of communication channels, to provide support on an array of innovative VR technologies and products. Working as part of a dynamic, team-focused environment, you will help drive user satisfaction by:
* Provide resolutions to general or individual users.
* Help identify opportunities to reduce customer effort.
* Constantly monitor social media, forum channels and product review platforms.
* Provide engagement activity support.
* Create and promote engaging responses that encourage participation.
* Develop user-generated content.
* Actively work to identify and implement opportunities to cross leverage self-service content across digital channels.
Your Qualifications
* Have professional experience or an in-depth understanding of social media support
* Fluent in English (B2 CEFR level)
* Have the availability to work 5 days per week, between 7am - 10pm
* Typing speed 55 WPM and accuracy of 95%
* Experience or interest in virtual reality gaming is desirable
Job Details
* Location: Permanently site based, at our Belfast VR Hub (BT1 3NR).
* Hours: 40 hours paid production scheduled between 10pm - 7am, Monday to Sunday.
* Salary: £14.65 per hour + additional perks and company benefits to help support your unique lifestyle.
* Must be fluent in English (B2 CEFR level).
This full-time position is a great opportunity to expand your career and experience the power of what's next while developing "friends for life" at the same time. We provide training, cutting-edge technologies, and ongoing support to help you succeed.
Concentrix is an equal opportunity employer. Concentrix is a Disability Confident and equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to work: In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location: GBR Belfast - Maysfield
Language Requirements
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
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