Band 3 Discharge and Flow Coordinator – Warminster Community Hospital
Help patients get home safely and sooner by keeping our wards moving. We are looking for a motivated and compassionate Band 3 Discharge and Flow Coordinator to join our friendly Discharge and Flow team based in Longleat Ward at Warminster Community Hospital.
In this role you will work closely with nurses, therapists, social workers and other members of the multidisciplinary team to coordinate patient flow and ensure everyone has the right information at the right time. You will support smooth discharge processes, maintain accurate records, complete referrals and ensure clear communication across services. You will build strong, supportive relationships with patients and their families on the ward, helping them to understand the discharge process and keeping them informed throughout their hospital stay.
Responsibilities
* Support safe and timely patient discharges by completing required administration accurately and in a timely manner.
* Visit patients on the wards to keep them and their families updated on discharge plans.
* Help patients understand the discharge process, expected time‑frames and the role of the Flow team.
* Attend MDT meetings and record actions, updates and discharge readiness on clinical systems.
* Attend professional and family meetings and capture clear, accurate minutes.
* Monitor predicted discharge dates for all patients and highlight changes or concerns to the team.
* Ensure patients are registered on the correct clinical systems and that electronic records are kept up to date.
* Use multiple digital systems confidently to support smooth, timely discharges and avoid delays.
* Identify patients who may need complex discharge planning and raise this with the Senior Coordinator.
* Ensure all referrals are completed before discharge and follow up where actions are outstanding.
* Maintain excellent communication with the MDT, system partners and commissioners.
* Provide clear information leaflets to patients, families and carers when needed.
* Answer calls and relay messages in a professional, respectful and accurate manner.
* Collect data and support required reporting for the service.
* Promote good communication within the MDT and share predicted discharges daily.
* Act as a point of information on available services and referral pathways.
* Keep mandatory training up to date and contribute to a positive, proactive team culture.
Person Specification
* NVQ Level 3 in Care, Business Administration or equivalent.
* Relevant IT skills, including Microsoft Office, Excel, Word, Email and MS Teams.
* Experience working in a health or social care setting.
* Experience working within a multidisciplinary team.
* Strong organisational and prioritisation skills.
* Minute‑taking and note‑taking experience.
* Excellent professional and empathetic communication with patients, families and colleagues.
* Ability to work well in a fast‑paced environment and remain calm under pressure.
* Positive and caring attitude.
* Effective communication skills in person and by phone.
* Experience in discharge planning.
* Proactive, motivated and open to learning and improvement.
* Ability to plan and deliver work over extended periods within agreed time‑frames.
* Willingness to travel between sites.
Desirable
* Experience using health and social care systems such as SystmOne.
* Knowledge of discharge planning processes.
* Awareness of infection control guidance.
* Experience working in a hospital, community or adult social care setting.
Benefits
* Salary of £25,500 – £27,098 FTE, with access to the group pension.
* Free tea, coffee and milk at the base location.
* Membership of My Reward Hub, offering discounts, cashback and vouchers.
* Early access to wages as earned.
* Well‑being support online and in person, including mental health support, activity challenges, financial wellbeing tools, career coaching and counselling.
* Access to e‑learning, bespoke career pathways and development opportunities through an Outstanding Learning Enterprise.
* An open, just culture encouraging idea sharing and backed by ring‑fenced innovation funding.
About the Company
HCRG Care Group is one of the UKs leading independent providers of community health and care services. We work with health and care commissioners and local communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver adult and childrens community health services, primary care services (urgent care, sexual health, dermatology and MSK services) and adult social care and wellbeing services.
We are committed to equal opportunities and welcome applications from a broad, diverse range of people. We are a Disability Confident and Committed company and strive to provide the facilities, work‑environment adjustments and technical solutions that make the workplace inclusive for everyone.
We safeguard and protect children, young people and vulnerable adults. All staff are subject to safe recruitment procedures and vetting checks.
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