Service Support Administrator
Location: Reading (Hybrid – first few months in office during training)
Department: ICT Services – Service Desk
Type: Full‑time
We’re looking for a highly organised and detail‑driven Service Support Administrator to join our ICT Services team. This role is central to keeping our service operations running smoothly and efficiently. You'll play a crucial part in maintaining accurate service records, handling dealer invoicing, coordinating with suppliers and logistics partners, and supporting both internal teams and our customers.
This is an excellent opportunity for someone with a strong administrative background who thrives in a fast‑paced, customer‑focused environment and understands how great admin directly supports business performance and revenue.
What You’ll Be Doing
* Maintaining accurate machine and service records to support reporting, KPIs, and operational workflows
* Liaising with suppliers, dealers, and logistics partners to resolve delivery, service, and equipment issues
* Managing dealer invoicing and collating data for one‑time chargeable customers
* Handling proof of delivery notes and coordinating service swaps, DOA devices, and related processes
* Preparing and issuing quotes for chargeable services and working closely with internal teams
* Providing non‑Incident Desk phone support and managing the shared team mailbox
* Ensuring all administrative documentation is precise, up‑to‑date, and compliant with internal processes
* Supporting the wider service team during absences and contributing to continuous service improvement
What We’re Looking For
* Strong administrative background with proven experience working in a process-driven environment
* Exceptional attention to detail, especially when working with data, records, and invoicing
* Excellent communication skills, with the confidence to engage professionally with customers, suppliers, and internal teams
* Proactive problem-solving abilities—able to investigate issues and follow processes to resolution
* Good IT skills, including service management systems and Excel
* Highly organised, adaptable, and able to manage multiple priorities
* Someone who understands how accurate administration contributes directly to service quality and company revenue
Why join us?
* Salary
* 25 days holiday
* The ability to Buy and Sell holiday
* A Volunteer Day
* Life Assurance (4 x base salary)
* Pension Scheme
* Employee Assistance Programme
* Coaching and Mentoring
* EyeCare - Access to money off for glasses and sight test
* Flu Jab
* Eligibility for Costco Membership
Values:
The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.
Equality and Diversity Statement: Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect. We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all.
Recruitment Agencies: Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list. Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions.