Claims Handler - EL/PL Specialist
Location: Bolton Salary: Up to £35,000 Hours: Monday to Friday
Why Join Us?
1. Competitive salary and benefits package
2. 25 days annual leave plus extra time off over Christmas (not deducted from holiday allowance)
3. Workplace pension scheme with 5% employer matched contribution
4. ️ Life assurance - 2x annual salary death-in-service benefit
5. Private medical insurance (after probation)
6. Support towards CII qualifications
7. Regular and varied training opportunities
8. Employee Assistance Programme - wellbeing support when you need it
About the Role
We're seeking an experienced Claims Handler with a strong background in Employers' Liability and Public Liability (EL/PL) claims to join our independent, chartered commercial insurance brokerage. You'll be part of a dynamic team managing a broad portfolio of claims across commercial and personal lines, including a specialist childcare insurance scheme.
This role offers exposure to a wide range of claims, with a particular emphasis on EL/PL, including:
9. Employers' Liability
10. Public Liability
11. Property Damage
12. Business Interruption
13. Equipment Breakdown
14. Professional Indemnity
15. Directors & Officers Liability
16. Cyber, Terrorism & Financial Crime
17. Motor & Motor Fleet
Key Responsibilities
18. Evaluate EL/PL and other insurance claims to determine liability and coverage
19. Promptly acknowledge new claims and maintain clear communication throughout the process
20. Conduct thorough investigations, gathering relevant documentation and evidence
21. Negotiate settlements with insurers, claimants, and third parties
22. Ensure compliance with FCA regulations and internal procedures
23. Maintain accurate records and operate a robust diary system for follow-ups
24. Deliver exceptional customer service and promote best practices
25. Build strong relationships with clients and insurers
26. Stay informed on industry trends, especially in liability and childcare sectors
27. Support Account Executives with detailed reporting on complex claims
28. Engage in ongoing training and development within the T&C framework
What We're Looking For
Experience & Qualifications
29. Minimum 3 years' experience handling EL/PL claims within commercial insurance
30. 5 GCSEs A-C (or equivalent), including Maths and English
31. Experience across multiple claims classes is highly desirable
Key Skills
32. Excellent verbal and written communication
33. High attention to detail and accuracy
34. Strong negotiation and analytical skills
35. Proficient in Microsoft Word, Excel, and Outlook
36. Effective time management and prioritisation
37. Team-oriented with a proactive mindset
Ready to bring your EL/PL expertise to a supportive and ambitious team? Apply now and take the next step in your insurance career with us.