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This role will put you at the forefront of our Business Centre. It is a fast-moving, challenging role that will give you great exposure to our vibrant customer base, where you will have a direct influence over the service we provide. You will manage a team of over 40 colleagues and play a key role within the store's management team, including assuming the role of Duty Manager periodically.
This is a fantastic opportunity to be part of a successful team and to kick-start a career in Food Wholesaling.
Main Responsibilities
* Ensuring team compliance with legal standards and company procedures at all times.
* Training your team in cash handling to minimise losses.
* Controlling debt and recovering overdue or failed payments from customers.
* Maintaining accurate and timely payroll records.
* Engaging with customers to prevent or resolve issues and using feedback to improve service and satisfaction.
* Liaising with other department supervisors to monitor delivery orders.
* Managing a customer-focused team throughout reception and checkout areas.
You will need
* Passion for providing exceptional customer service.
* Flexibility, adaptability, and enjoyment in managing a team.
* Excellent communication skills and some supervisory or managerial experience.
* Practical experience in retail trade.
What's in it for you
At Booker, we offer a great place to work and opportunities for career advancement, along with a fantastic benefits package including:
* A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
* After 3 months, a Tesco colleague discount card with 10% increasing to 15% off most Tesco purchases for four days after each pay day, thirteen times a year, plus discounts at Tesco Cafe and F&F.
* 10% off pay monthly & SIM-only deals with Tesco Mobile, plus additional deals throughout the year.
* Up to 30% off car, pet, and home insurance at Tesco Bank (terms apply).
* Free eye tests and discounts on glasses and contact lenses when spending £50 or more.
* 50% off health checks at Tesco Pharmacy.
* Discounted RAC breakdown cover rates.
* Access to discounted deals on everyday purchases, including a cycle-to-work scheme.
* After 3 months, eligibility to join our annual Save As You Earn share scheme to buy Tesco shares at a discount.
* Retirement savings plan (pension) with up to 5% employer match.
* Life assurance coverage for death in service of up to three times your annual salary.
* Health and wellbeing support, including an Employee Assistance Programme and Virtual GP services for you and your family.
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