Overview
Surrey Downs Health & Care (SDHC) is looking to recruit a hard-working, enthusiastic, flexible, friendly administrator to support our MSK and Specialist Service teams, primarily based in Leatherhead MSK Outpatients.
Responsibilities
* Provide a high quality efficient administration service to support the smooth running of Specialist Services.
* Work flexibly within the wider administration teams and SPA to deliver a service effectively with clinicians, team leaders.
* Provide a high quality customer care first point of contact service using the telephone, email, written correspondence and/or face to face. This may involve reception, patient admissions and/or telephone helpline services and/or supporting clinicians to co-ordinate their clinical workload.
* Provide day-to-day administrative activities to support MSK and Specialist Services including patient data processing, data entry, filing, photocopying, scanning, etc., as agreed and required.
* Be the non-clinical point of contact for patients, carers and others utilising the service; manage enquiries, problems or concerns when required and/or pass onto the relevant member of staff for action.
* Respond to and manage unexpected events occurring within site/front of house.
* Retrieve messages from the clinical team telephone answer machine and forward to the appropriate person via a range of transmission options based on urgency and type of response required.
* Ensure that mail is collected and despatched promptly.
* Undertake the booking, cancellation and rebooking of appointments for MSK and Specialist Services; check patient basic details in the system and update amendments as required.
* Book into clinician diaries appointments at the appropriate time in accordance with the bookings process.
* Be the non-clinical point of contact for patients, carers and others visiting Leatherhead Community Hospital, managing enquiries as required and/or passing onto the relevant staff member for action.
* Respond to and manage unexpected events occurring within site/front of house.
* First point of contact for telephone calls; respond or cascade as appropriate and forward messages via the written message process.
* This role may involve the booking, cancellation and rebooking of appointments for the service, checking patient basic details are correct in the system and updating amendments.
* Book into clinician diaries appointments at the appropriate time in accordance with the bookings process.
Qualifications
* Good interpersonal and communication skills with experience of dealing with people at a variety of levels.
* Strong organisational skills.
* Experience of delivering a wide range of administration tasks to a high standard.
* Experience of working within a team.
* Proven track record of delivering on objectives within a constantly changing environment.
* Ability to act on own initiative and work independently, where required.
* Strong IT and written skills for regular use of electronic systems, including Word, Excel & Emis – training will be given for Emis.
About Surrey Downs Health and Care
Surrey Downs Health and Care (SDHC) deliver care closer to people’s own communities through our Primary Care Networks and our innovative partnership of local NHS organisations. Surrey Downs Health and Care has a track record of providing person-centric care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:
* The three GP federations representing practices that operate in the Surrey Downs area
* CSH Surrey
* Epsom and St Helier University Hospitals NHS Trust
* Surrey Council County
We collectively aspire to be an exemplar of how to deliver the highest quality and best value care in a complex health and care environment.
Location-specific responsibilities
Provide the day-to-day administrative activities to support at the location of Molesey Community Hospital for Specialist Services within Surrey Downs Health and Care including patient data processing, data entry, filing, photocopying, scanning, etc., as agreed and required.
Be the non-clinical point of contact for patients, carers and others utilising and visiting Leatherhead Community Hospital, managing enquiries when required and/or passed onto the relevant member of staff for action.
Respond to and manage unexpected events occurring within site/front of house.
First point of contact for telephone calls; respond or cascade as appropriate and forward messages via written message process.
Undertake the booking, cancellation and rebooking of appointments for the service; checking patient basic details are correct in the system and updating amendments.
Book into clinician diaries appointments at the appropriate time in accordance with the bookings process.
This Vacancy may close early if we receive a large number of applications.
This advert closes on Sunday 14 Sep 2025
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