The role. A brand new position has been created due to a very exciting time within this wonderful Charity. You will be joining the Head of IT as one of his first new recruits to a newly formed IT Department, these guys have been around doing their awesome work for almost 100 years, and have recently gone through a period of growth and restructuring which sees them moving into new offices and starting to move their IT support back in house. This will be a busy, varied, and interesting role, supporting approx. 150 users across 4 sites, although most people are based at HQ, some occasional travel to other sites may be required. Troubleshoot a wide range of IT issues Identify trends and monitor event logs Manage helpdesk and asset management system Support project work Support the Head of IT in maintaining the network and replacing hardware A note to say due to their location you will need a car for this one. why you should apply. This is a broad role where you will really feel part of something valuable, you will be first on the ground in a growing new team with the chance to be part of something really important in a great environment. what were looking for. You will need to have good support experience and a strong level of digital knowledge across a full range of devices. A good understanding of PC Architecture laptops, mobile devices along with Windows and Android operating systems, networks, MS Office including 365. As mentioned you will need to have a driving licence due to location of the offices. At Polkadotfrog, we are dedicated to ensuring both client and candidate satisfaction. We value inclusivity and welcome requests for reasonable adjustments, whether for accessibility or information in an alternative format. Our Specialist Consultants bring expertise, passion, and dedication to delivering a professional, personalised, and quality service. Our mission is simple—to create positive relationships, built on honesty, transparency, and thoughtfulness, for both employers and job seekers