Multi-Task Team Member, London Borough of Ealing
Client: IBIS STYLES
Location: London Borough of Ealing, United Kingdom
Job Category: Retail
EU work permit required: Yes
Job Reference: 075460156b8e
Job Views: 3
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description
First impressions are everything! As a Receptionist, you will take care of guests from arrival to departure, ensuring they have a memorable experience with us.
Join our dynamic team in a vibrant 120-bedroom hotel with a cinema theme, located on Uxbridge Road in Ealing, just a 6-minute walk from Ealing Broadway station/Elizabeth Line.
Overview of duties
1. Welcome guests and assist them throughout their stay.
2. Provide high-quality services to ensure guest satisfaction.
3. Build friendly, personalized relationships to encourage customer loyalty.
4. Anticipate and consider guests' needs.
5. Manage all tasks related to guest arrival and departure per internal procedures.
6. Handle phone calls and emails.
7. Communicate necessary information to other departments and team members.
8. Participate in bar shifts and breakfast service as needed.
Qualifications
* Previous experience in a similar role is preferable.
* Friendly, approachable, with excellent customer service skills.
* Flexibility in working hours is essential.
* Basic IT skills.
* Full training will be provided.
Additional Information
Benefits include:
* Hotel and food & beverage discounts at Accor properties worldwide.
* Discounts with key partners (e.g., Europcar, Emirates, Eurostar).
* Two free weekend UK breaks per year.
* Company pension scheme.
* Cycle to work scheme.
* Discounted or free food.
* Employee discount.
* On-site parking.
* Referral programme.
Job Type: Zero hours contract
Salary: £13.88 per hour
Schedule: 7.80-hour shifts
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