Following the huge success of The Nici Bournemouth, we’re bringing our signature laid-back luxury energy to the Cornish coast. The NICI Newquay, opening in 2026, will redefine seaside hospitality, offering stunning ocean views, contemporary design, a vibrant restaurant and bar scene, indulgent spa and leisure facilities, and a guest experience like no other.
This is more than a hotel opening, it’s the creation of a destination.
The Role:
The Guest Relations Manager will be the heartbeat of the guest experience, ensuring every stay feels personal, effortless, and unforgettable. You’ll lead service recovery, VIP experiences, and meaningful guest connections.
Key Responsibilities
• Lead the guest relations function across the hotel
• Manage VIP arrivals, special occasions, and repeat guests
• Handle guest feedback, complaints, and service recovery
• Build strong relationships with internal departments
• Maintain guest profiles and service preferences
• Support pre-opening service culture and training
About You
• Experience in Guest Relations or Front Office leadership
• Exceptional communication and interpersonal skills
• Calm, empathetic, and solutions-driven approach
• Passion for creating memorable guest moments
What We Offer:
* Competitive salary and performance-related incentives.
* The opportunity to lead one of the UK’s most anticipated hotel openings.
* Autonomy to shape the culture and standards of a new luxury destination.
* A dynamic and supportive environment within The Nici’s growing lifestyle brand.
How to Apply:
If you’re ready to make waves in Cornish hospitality and lead one of the most exciting new hotel openings of 2026,