Housing Officer
Salary: £38,746.40 (plus car allowance of £2,750) per year.
Contract: Permanent, full time.
Your week: 36.25 hours Monday to Friday 9am to 5.15pm.
Location: Hybrid with a weekly presence in our Peterborough office. Travel required in and around the area.
Snapshot of your role
* Manage a portfolio of tenancies, ensuring compliance with agreements, policies, and relevant legislation.
* Handle a caseload of complex tenancy and neighbourhood issues, including enforcement and compliance-related cases.
* Minimise voids and support efficient re-letting of properties while maintaining high standards.
* Carry out pre-tenancy interviews and provide ongoing support to help customers sustain their tenancies.
* Monitor and improve estate standards, including communal areas, grounds maintenance, and safety compliance.
* Build strong relationships with local authorities, police, and community partners to address local issues and improve neighbourhoods.
* Maintain accurate case records, ensure GDPR compliance, and meet performance targets while managing your own workload.
What we’re looking for
* CIH Level 3 qualification, or willingness to work towards it.
* Proven experience in estate and neighbourhood management within a housing environment.
* Experience of managing people, including providing direction and performance support where required.
* Strong understanding of housing regulation and the ability to apply this in practice.
* Experience of building effective relationships with local authorities and external partners.
* Confidence using housing management systems and maintaining accurate records.
* Ability to work flexibly across a large geographical area and prioritise a varied workload.
* A collaborative, resilient approach with the ability to remain calm and effective when handling complex situations.
DBS clearance, a full UK driving licence, access to your own vehicle and willingness to travel are all essential requirements for this role.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
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