Overview
Join us as Data Centre Technician at Barclays, where you\'ll effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
Responsibilities
* Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
* Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
* Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
* Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
* Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
* Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
* Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.
Qualifications
* Knowledge of numerous hardware platforms, IT Infrastructure, and interdependencies, such as Storage and SAN elements, Unix and Wintel computing platforms, Networking platforms, emerging technologies from both a distributed systems and Data Centre infrastructure level
* Experience troubleshooting and repairing hardware issues at the server level.
* Understanding of change and/or incident management in a similar support function (has experience of supporting software tools)
* Form a cabling background. Working in data centre
Other Skills
* ITIL Foundation or better
* CompTIA Server+ qualification. Any other relevant certification.
* 24 x 7 shift working experience.
Location
This role will be based in our Slough office
Seniorities & Employment
* Seniority level: Associate
* Employment type: Full-time
* Job function: Information Technology
* Industries: Banking and Financial Services
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship, and the Barclays Mindset – to Empower, Challenge and Drive.
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