Overview
Join to apply for the Network Designer - Lead TDA role at BT Group
Location – Manchester, Birmingham, London, Bristol
Career Level – D Grade
About The Role
Our team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft and technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few. We take High Level Designs into the Low Level detail at the Post-Sale stage, then implement the solution followed by thorough testing before handing over into the relevant support or managed service teams. We’re looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion, keeping the customer at the heart of everything we do. You’ll need the ability to translate the technical and business perspectives and to lead others.
Responsibilities
* Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.
* Acts as a SPOC, managing and delivering the technical direction and helps determine the optimum solution design for customers.
* Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.
* Drives the improvement of design and delivery capabilities for end-to-end technical solutions.
* Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables.
* Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions.
* Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity.
* Undertakes customer migration planning and implementation.
* Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation.
* Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
* Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design.
Qualifications & Skills
* Strong stakeholder management skills; the ability to lead and motivate especially when a project may prove challenging.
* Team player who supports colleagues and shares knowledge for current and future projects.
* Collaborate with wider teams such as Pre-Sales, Project Management and Support colleagues.
* Understand post-sale customer requirements as outlined by Pre-Sales, providing technical support and accountability throughout the implementation life cycle.
* Develop trusted customer relationships and deliver outstanding customer experience.
* Experience in defining and creating low level design documentation in line with customer requirements.
* Ownership and accountability of risks deploying relevant mitigations, from initial handover and during implementation.
* Juniper LAN/WAN & Mist Experience is essential.
* Desirable: Extreme LAN/WLAN, Fortinet SDWAN.
Benefits
* 10% on target bonus
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* 25 days annual leave (not including bank holidays), increasing with service
* Flexible benefits including cycle to work, healthcare, season ticket loan
* World-class training and development opportunities
* Option to join BT Shares Saving schemes
* Discounted broadband, mobile and TV packages
* Access to hundreds of retail discounts including the BT shop
BT values diversity and inclusion and believes in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides opportunities to be your best.
A FEW POINTS TO NOTE: Although these roles are listed as full-time, flexible working arrangements can be considered. If you don’t meet every single requirement, apply anyway — you may be the right candidate for this or other roles in our wider team.
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