About the role
Customer Relationship Manager at SSEN Transmission
Base Location: Perth or Aberdeen
Salary: £42,600 - £64,000 + performance related bonus
Working Pattern: Permanent | Full Time | Flexible
Responsibilities
* Lead end‑to‑end management of customer accounts, ensuring a high‑quality experience and timely, accurate information across each stage of the customer journey.
* Manage a portfolio of customer projects, understanding their priorities and development plans, and supporting them with regular engagement and portfolio reviews.
* Collaborate with commercial teams to prepare and issue contract offers, some valued over £100m, in line with regulatory timescales and customer expectations.
* Oversee the progression of contracts and delivery of connection schemes, from acceptance through to energisation, invoicing, reconciliation, and, where needed, contract termination.
* Gather customer insights and feedback to support service improvement, stakeholder engagement, strategic planning, and regulatory submissions.
Qualifications
* Strong experience managing large customer accounts or projects, ideally within an energy, infrastructure, or regulated environment.
* In‑depth understanding of contracts, commercial terms, and the UK energy industry, including regulatory and compliance frameworks.
* Excellent communication, relationship building and negotiation skills, with experience engaging senior stakeholders and resolving complex issues.
* The ability to analyse and present commercial or technical data clearly and contribute to regulatory reporting and incentive submissions.
* Proficiency in Microsoft Office and corporate IT systems, with strong attention to detail and a commitment to continuous improvement.
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future.
SSEN Transmission owns and operates the electricity transmission network across the north of Scotland. We transport energy from where it is generated to where it is needed, ensuring a safe and reliable electricity supply for the communities we serve. We are upgrading the grid to deliver cleaner, homegrown energy for the future and building a network for net zero to create secure power for generations to come.
Benefits
Flexible benefits to fit your life: discounts on private healthcare and gym memberships; wellbeing benefits like a free online GP and 24/7 counselling service; interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme; generous family entitlements such as maternity and adoption pay, and paternity leave.
Equal Opportunity
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We are dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive.
Application
Start your online application using the Apply Now box on this page. We only accept applications made online. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.
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