We have an opportunity available for a Carer Advisor/Administrator to join the team at our Peterborough Carers Wellbeing Service based in Cambridgeshire, PE19 2BU.
Salary: £25,298 p/a | Hours: 35 weekly
At Making Space we are driven by a strong set of values that guide us in our mission to make a positive impact on the lives of the people who draw on our support. We live and breathe our values; Kind Hearts, Tailor Making, Dreaming Big, Having Courage and Being Ready, every day and are looking for like-minded people to join us in making a meaningful difference in our community.
Responsibilities
* Play a vital role in supporting the smooth running of day‑to‑day operations.
* Serve as the initial point of contact for carers accessing the service.
* Undertake triage‑based conversations to identify needs and provide up‑to‑date information and advice to carers, referring them to Carer Support Workers when appropriate.
* Provide support in planning and arranging a range of peer group, carer activities and training sessions.
* Maintain a telephone‑based role with ongoing contact with carers, professionals and partner organisations, including coordination and management of Emergency Support Plans.
* Handle general office tasks such as answering phones, dealing with ad‑hoc queries and assisting rota management.
Qualifications
* Attention to detail with the ability to work independently while managing sensitive and urgent situations calmly and professionally.
* Previous administration experience, strong IT skills and knowledge of Office 365, along with strong telephone skills.
* Experience within a health and social care setting is an advantage but not essential.
* No prior industry experience or specific qualifications required; on‑the‑job training will be provided.
Benefits
* Access up to 30% of wages as you earn (Stream).
* Electric Car Scheme (subject to salary sacrifice & National Minimum Wage regulations).
* Lifestyle benefits through Bravo Benefits and Health service discounts.
* Up to 28 days holiday per year including bank holidays (pro rata for part‑time).
* Double time pay for Christmas day, Boxing Day and New Year’s Day.
* Employees can buy and sell up to 2 weeks holiday – statutory limits apply.
* Access to a library of learning through our e‑portal.
* Opportunity to pursue qualifications in levels 2‑6 in Health and Social Care, Management, Admin and other professional development.
* Strong focus on career progression; many senior posts are filled internally through promotion.
* Travel schemes including cycle‑to‑work, car maintenance and 45p per mile travel expenses.
* Colleague engagement hub with monthly and annual awards.
* Pension scheme with a minimum 3% employer contribution.
* Paid sick leave.
Successful applicants will be subject to employment checks, including DBS and reference checks, and will receive safeguarding training. Making Space is an equal opportunities employer. We can only accept applications from those who are legally entitled to live and work within the United Kingdom.
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