Overview
Job Title: Client Account Manager / Business Development
Location: Aberdeen
Contract Type: Permanent
Sector: Oil and Gas Subsea
Description:
Our client are seeking a dynamic and results-oriented Rental & Services Account Manager to drive business development activities and grow relationships with key clients. The Account Manager will focus on developing new business opportunities, representing the client at trade shows & industry events while managing and nurturing existing client relationships via Key Account Management (KAM). This role requires a proactive approach to sales, exceptional customer service skills and the ability to identify and capitalize on market trends. Own and grow a portfolio of offshore energy clients (operators, vessel/ROV contractors, EPCs) for our subsea mechanical tooling, survey and Inspection services offering. Based in Aberdeen with regional travel.
Responsibilities
* Build and maintain strong, long-lasting relationships with key clients, acting as their primary point of contact and trusted advisor.
* Develop and execute account strategies that align with both client objectives and company goals, ensuring growth and profitability.
* Conduct market research to identify emerging trends, customer preferences, and competitive landscape. Use insights to recommend service enhancements and new offerings.
* Ensuring good communication throughout departments and group offices.
* Identify opportunities for client products and supply feedback and ideas into the R&D department.
* Comply with the company Compliance Program, policies and procedures for both sales and operations aspects of this role.
* Hands-on understanding of subsea mechanical tooling and survey equipment.
* Attend meetings and carry out other duties as required.
* Own and grow accounts (ESCA): build a rolling pipeline, qualify opportunities, and convert to orders against revenue/margin targets.
* Be the primary client POC: maintain senior relationships, understand requirements, and ensure right-first-time delivery and customer satisfaction.
* Quote
* Contract discipline: prepare proposals/SoWs and pricing; negotiate terms; issue T&Cs & End-User Statements with every quote; ensure PO/EUS received; issue Order Acknowledgements.
* Cross-functional delivery: link sales with engineering and logistics to communicate scope clearly, align dates, and mobilise on time (incl. Norway/other sites).
* Technical stewardship: interpret inquiries from operational/technical angles (tooling, survey, Inspection) and shape solutions that meet spec.
* Market & fleet insight: track fleet demand, competitor pricing, and project schedules; feed data-driven inputs to Capex and product/R&D.
* Compliance & systems: Compliance Program/policies/procedures; capture all correspondence in C-SAM and maintain accurate CRM/forecasting.
* Business development activity: run demos/Lunch & Learns, support tradeshows, produce reports/forecasts, and contribute to group sales initiatives.
Desired Qualifications
* Post Secondary Education in Electrical or Electronics Engineering is preferred.
* Strong client network across operators and ROV/vessel contractors in/around Aberdeen (Preferred)
Experience
* Strong management and leadership skills
* Ability to communicate throughout the organization structure, inspire and motivate.
* Experience in the Offshore energy rental/services with hands-on understanding of subsea mechanical tooling, Inspection and survey equipment.
* Strong attention to detail.
* Thrives under pressure and delivers high-quality work in a fast-paced, deadline-driven environment
* Highly motivated and growth-oriented, with a passion for building a career in an industry-recognized technology company.
* Ability to identify new product and service opportunities to be added to the company's product offering.
* Practical understanding of mechanical subsea tooling (torque, cutting, jetting, hot-stab, verification) and survey equipment workflows
* Coordinates complex mobilisations with workshops, logistics and vessels; right-first-time mindset
* Comfortable reading technical specs, method statements and certification packs
* Proficient with CRM (e.g., C-SAM/HubSpot), MS Office/Google Suite; quick to learn client portals
* Clear documentation and reporting; maintains accurate records and activity logs
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