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Admin Officer - Department for Education
Location: Bishopgate House, Darlington
Rate of Pay: £12.43 per hour, weekly pay
Working Hours: 37 hours per week - Monday to Thursday: 8:30am - 4:30pm - Friday: 8:30am - 4:00pm
Working Arrangements: Hybrid - 3 days per week in the Darlington office, 2 days per week working from home
Contract Duration: Various fixed-term roles available with different start and end dates, including:
* 6 October 2025 - 28 November 2025
* 6 October 2025 - 5 December 2025
* 6 October 2025 - 6 February 2026
* 6 October 2025 - 13 March 2026
* 6 October 2025 - 20 March 2026
* 10 November 2025 - 23 January 2026
About the Role:
The Department for Education is seeking Admin Officers to join the team at Bishopgate House in Darlington. These temporary roles support essential operations by providing high-quality administrative and customer service assistance to both internal and external stakeholders, including local authorities and schools.
Key Responsibilities:
* Act as the first point of contact for external customers (e.g. local authorities and schools), handling incoming and outgoing telephone calls.
* Manage high volumes of telephone communication, particularly during peak periods.
* Process Service Request Forms (SR Forms) submitted by external stakeholders, resolving queries or escalating them when necessary.
* Deliver an efficient, customer-focused Service Desk support service in line with departmental and Data Operations standards and procedures.
* Ensure all service delivery meets performance indicators, service level agreements, security requirements, and complies with the Data Protection Act 2018 and GDPR.
* Collect and process complex survey returns, analyse the source of data errors, and contact relevant data providers to obtain accurate information.
* Ensure data handling meets quality standards and timescales set by internal customers.
Essential Skills and Experience:
* Comfortable and confident handling high volumes of telephone calls.
* Strong administrative skills with a keen eye for detail.
* Proficient in Microsoft Office applications (e.g. Word, Excel, Outlook).
* Good literacy and numeracy skills.
* Excellent verbal and written communication skills.
* Strong interpersonal skills, with the ability to build rapport and work collaboratively.
* Able to take ownership of tasks and follow through on commitments.
* Problem-solving mindset with resilience under pressure.
* Strong time management and organisational skills.
* Ability to produce high-quality work and support colleagues in achieving shared goals.
Home Working Requirements:
Applicants must have the facilities to work from home for part of the week. This includes:
* Secure and reliable internet access
* A private and comfortable working environment suitable for handling sensitive information (e.g. not a shared space)
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