We are looking for a Hospitality Assistant to join our friendly and dedicated team.
You will contribute to a seamless hospitality experience by supporting mealtimes, maintaining tidy and well‑organised dining spaces, managing stock and temperature checks, and assisting residents with their day‑to‑day non‑care needs.
This role supports our care teams to provide an exceptional hospitality service, working with the Head Chef, Reception, Housekeeping and Lifestyles Team.
Strong people skills and good organisation are essential. Experience in hospitality and a genuine interest in care are required.
Benefits
- All team members receive 1 free meal per shift.
- Uniform provided.
- Enhanced Bank Holiday pay.
- Increased Annual Leave entitlement – team members who work with us for 3 years or more receive extra annual leave.
- Cycle to Work scheme – save on commuting costs and improve health.
- Milestone Birthdays – extra time off to celebrate a special birthday.
- Company sick pay which is over and above statutory entitlement (subject to length of service).
- Refer a Friend Scheme for successful referrals – for all permanent roles within Oakland Care (T&C's apply).
- Recognition and staff appreciation initiatives.
- Health Cash Plan (subject to T&C's).
- Death in Service Benefit (subject to T&C's).
- Long service awards.
Location
Woodland Grove, Rectory Lane, Loughton IG10 3RU
Position Details
- Hours: 40 hours per week
- Pay: £13.20 per hour
- Contract: Full‑time
- Shift: Days (includes some weekends)
Responsibilities
- Assisting with meal service either in resident rooms or dining rooms.
- Ensuring that water/drink jugs are regularly refilled in resident rooms.
- Helping set up and clear down tables before and after lunch service.
- Recording and monitoring the temperatures of fridges and dining room service stations to meet compliance standards.
- Maintaining the Bistro to ensure it remains clean, organised and consistently well stocked.
- Attending to residents’ non‑care related needs including opening/closing curtains, changing TV channels, etc.
Requirements
- Previous experience in a similar role within a luxurious setting.
- ‘Can do’ attitude and willingness to support residents with the best quality service.
- Customer‑facing experience including building working relationships with internal and external stakeholders.
Personal Attributes
- Reliable and punctual.
- Ability to work effectively as a team member.
- Professional personal appearance and standards.
- Understanding and awareness of the sensitivities of working within a care home environment.
- Ability to develop good working relationships and represent the organisation professionally.
- Ability to build trust and demonstrate awareness of individual differences.
- Motivation to go above and beyond and work with passion and enthusiasm.
- Motivation to contribute towards the team and home goals.
- Commitment to grow and learn new things at work.
- Approachable and calm under pressure.
Our Mission
To provide exceptional homes for people to live, love and be loved where everyone is part of our family.
Core Values
- Family
- Integrity
- Respect
- Exceptional
- Sustainable
