Position: Operations Manager; Location: Hard Rock Cafe Edinburgh, United Kingdom; Employment Type: Full time; Requisition ID: R628.
Benefits
Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.
Responsibilities
* The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager.
* The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.
* Entry level role similar to that of a floor manager.
* Demonstrate financial comprehension of the cafe's budget and P&L.
* Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.
* Manage labor schedules in line with the cafe's budget and forecast models.
* Successfully run a department and/or cost center.
* Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock's brand standards.
* Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.
* Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.
* Foster an environment of customer service in which all team members put the guest first in every situation.
* Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
* Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld.
* Ability to engage with guests in regards to music both current and past.
* Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
* Clearly define goals and expectations for team members using performance review tools and hold the team accountable for successful performance.
* Support staff development and advancement along well-defined career paths.
* Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.
This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.
Experience, Education, and Certifications
* Proven experience within an Operations Managerial role with high volume exposure in a casual-themed, full-service restaurant.
Skills
* Ability to learn and bring "out of the box" ideas to their team.
* Genuine enthusiasm and aptitude for serving people.
* Excellent verbal and written communication skills.
* High level of business acumen and common sense.
* Demonstrates strong problem solving skills through ability to diagnose and implement solutions.
* Must possess strong communication and listening skills, excellent speaking, reading and writing.
* Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
* Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
* Multiple language abilities a plus, fluency in English required.
Physical Demands
Managers are expected to be able to perform the job functions with reasonable accommodation.
#J-18808-Ljbffr