Customer service officer

We are looking for people with outstanding customer service skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation.

The role holder will actas the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation across a variety of channels including in person, telephone and secure messages. Other duties include identifying and addressing customer's needs, cash management control and utilising various internal systems to update customer records. The role holder will also encourage customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services.

The person in post will also be responsible for protecting and educating customers against fraud and scams and engaging with customers from various backgrounds including those who may be vulnerable. Day to day the role holder will work towards personal/team targets and objectives, adhere to day to day regulatory and compliance requirements and work as part of a team, sharing and identifying ways to improve the service provided by the branch.

About you

For this role, we're looking for individuals who have experience within a customer service environment with a passion for excellent customer service with a positive, enthusiastic and resilient approach.