Night-Time Customer Service Assistant
Location: Liverpool
Hourly Rate: £13
Working Hours: 9/10pm – 6/7am. 9 hours per week
Vita Student offers a stylish, luxurious, and comfortable living environment with premium amenities in a vibrant city setting. We seek a Night-time Customer Service Assistant to provide a high-quality, home-like experience for our residents while maintaining the site and facilities to the highest standards.
Responsibilities
1. Provide exceptional, personalized service to residents, including information on local attractions and handling enquiries.
2. Greet and welcome students and guests warmly as Front of House / Reception.
3. Maintain cleanliness and upkeep of communal areas during night shifts.
4. Respectfully oversee the care of facilities by residents and guests.
5. Address and resolve issues or challenges proactively.
6. Conduct regular building surveys (block walks) every 4-6 hours and report findings.
7. Replenish refreshments and manage parcel storage for residents.
8. Serve as the primary point of contact for incidents or emergencies.
9. Manage waste areas in accordance with health and safety standards.
Professional Experience
* Experienced in delivering premium customer service.
* Hands-on approach to cleanliness and safety in communal areas.
* Technologically adept, familiar with various systems and software.
Personal Characteristics
* Respectful of cultural diversity, with excellent communication skills; multilingual abilities are a plus.
* Organized, calm under pressure, adaptable, positive, and resilient.
* Able to stand for extended periods and perform repetitive tasks, with accommodations if needed.
* Flexible availability to cover 24/7 operations, including holidays and special celebrations.
Benefits
* Paid holidays (28 days including bank holidays, pro-rata).
* Birthday leave to celebrate personally.
* Access to Perkbox for lifestyle perks.
* Royal London pension contributions.
* Annual parties and events.
* Recognition programs and career development opportunities.
* Confidential employee assistance program.
Additional Information
All employment offers are subject to satisfactory pre-employment checks, including DBS. We are unable to offer sponsorship for Right to Work in the UK.
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