Membership Manager : Family members club
Location SW London
Salary: A GBP 40,000+
Imagine a place where kids can have the time of their lives while parents relax, laugh, and reconnect : all under one roof. Thats what my client is building: a vibrant, hub for families, and they are looking for a Membership Manager who can make every member feel like part of something truly special.
About the Role
As our Membership Manager, youll be the heartbeat of the member experience : blending strategy, hospitality, and warmth into every interaction. Your focus? Growing our family community through thoughtful membership sales, building lasting relationships, and making sure every visit feels better than the last.
Youll work closely with the General Manager and Events Team to create unforgettable experiences, while leading the front:of:house crew to deliver topAEUR'tier service with smiles all round.
What Youll Be Doing
* Champion the full membership journey : from that first curious enquiry to welcoming new families into our community.
* Dream up and deliver exciting member events and activities that keep our community buzzing and growing.
* Be a friendly problemAEUR'solver, handling queries and feedback with empathy, charm, and efficiency.
* Oversee bookings, calls, emails, and admin with professionalism and attention to detail.
* Lead a welcoming frontAEUR'ofAEUR'house team that makes every arrival feel like coming home.
* Keep leadership in the loop with accurate membership reports and insights.
* Train, motivate, and support your team to shine in every interaction.
Experience
* At least 2 years experience in membership management, sales, or guest relations : ideally in a luxury hospitality or private members environment.
* A knack for connecting with people : from tiny toddlers to seasoned executives.
* Excellent communication and diplomacy skills, with the ability to turn challenges into opportunities.
* Smart timeAEUR'management and multitasking skills : because every day is different.
* A problemAEUR'solvers mindset with a bigAEUR'picture approach.
* Fluency in multiple languages is a plus (bonus points for Arabic).
* A clear Enhanced DBS check.
This is more than a job : its a chance to help shape magical moments for families, every single day. For more details contact