Overview
Our client, a well-established Managed Service Provider based in Colchester, is looking to expand their technical team with an experienced IT Support Engineer level 2-3 or IT Systems Engineer. The successful candidate will be technically strong, customer-focused, and comfortable working independently as well as part of a close-knit team.
Responsibilities
* Provide 2nd-3rd line technical support to business customers
* Diagnose and resolve issues at OS, application, server and network level
* Deliver remote and on-site support to client premises when required
* Perform server upgrades, migrations and transitions to Microsoft 365
* Support Windows Server and Desktop operating systems
* Administer Microsoft 365 services including Azure AD, Exchange, Teams, SharePoint and OneDrive
* Configure, maintain and troubleshoot network infrastructure (firewalls, switches, Wi-Fi)
* Assist with hardware installations, repairs and replacements
* Participate in planned migrations, upgrades and project work
* Communicate confidently with end users and stakeholders at director level
* Maintain accurate documentation and follow best-practice processes
* Take part in an out-of-hours on-call rota (low call volume)
Essential Skills & Experience
* Extensive experience within an MSP or IT Solutions Provider environment
* Strong troubleshooting skills with a logical, methodical approach
* Deep knowledge of Windows Server and Desktop OS environments
* Experience with server migrations and Microsoft 365 deployments
* Solid understanding of Azure AD, Exchange (on-prem & M365) and PowerShell
* Experience supporting virtualised environments
* Good understanding of networking fundamentals (DNS, DHCP, VLANs, routing)
* Excellent communication and customer service skills
* Full UK driving licence and access to own vehicle with business insurance
Desirable Skills & Technologies
* VMware ESXi / vSphere / Veeam
* HP ProLiant servers, storage and RAID
* NAS & storage solutions (Synology / QNAP, iSCSI)
* Firewall & router configuration (ZyXEL, DrayTek, pfSense, OPNsense)
* Managed switches (L2/L3), VLANs, LACP, QoS
* Trend Micro / Sophos / Defender security solutions
* Backup platforms (Acronis, Barracuda, Redstor, Windows Backup)
* VoIP / SIP systems (Avaya, Wildix, Teams)
* Linux hosting environments (Debian, Apache, MariaDB)
* MFA, security awareness platforms and compliance standards
* Apple & Android device support
Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
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