* Supportive culture with real development opportunities
* Lead meaningful, empathy-driven customer conversations
About Our Client
Customer Service Team Leader
Salary: £34,000
Hybrid working: 3 days office and 2 days home based (Nottingham - must live within a commutable distance)
Location: Propel Holdings, Floor 8, Waterfront House, Station Street, Nottingham, NG2 3DQ
The Contact Centre & Customer Service team at Michael Page are delighted to be partnering with Propel Holdings as they continue to grow their Customer Experience function. We are recruiting a number of newly created Customer Service Team Leader roles to support the expansion of their customer-facing teams. These roles offer the chance to lead and coach teams who provide thoughtful, supportive and solution-focused conversations with customers.Propel Holdings is a lending organisation committed to fairness, transparency and doing the right thing for its customers, including those who may be experiencing financial vulnerability. You'll join a supportive business that genuinely values its people and invests in their development.
Job Description
You will lead a team of around 7 Customer Service Advisors plus 1 Senior Advisor, shaping a consistent coaching-led, empathetic and performance-positive culture. Your role will include: