Description
Accommodation Manager for Luxury Student Accommodation in Bristol
Are you passionate about creating a welcoming, inclusive, and diverse environment for students? Do you have a knack for sales, people management, and ensuring high standards of health and safety? Join our dynamic team who are a leading provider of luxury student accommodation and make a difference in students' lives!
Responsibilities:
Sales:
1. Achieve sales, renewals, and referral targets.
2. Manage site open days and tours.
3. Maximise profits and customer satisfaction through effective take-over management.
4. Stay informed on local competition, university status, and student demographics.
5. Maintain brand standards via physical site upkeep, staff communication, and online presence.
People:
6. Oversee staff recruitment, training, and mentoring.
7. Manage contractors, ensuring compliance with health and safety standards.
Health & Safety:
8. Uphold UK Health & Safety policies, ANUK accreditation, risk management, fire, and security standards.
9. Maintain statutory testing records and ensure all staff and residents are aware of emergency procedures.
10. Manage incident response and ensure the site remains safe and accessible.
Customer Care/Public Relations:
11. Drive effective and friendly customer communication.
12. Build strong relationships with university accommodation offices and external agencies.
13. Address student issues, concerns, and welfare needs, intervening and mediating as necessary.
14. Maintain high service standards to promote renewals, positive reviews, and referrals.
Site Operations:
15. Manage site maintenance and project manage the turnaround, check-out, and check-in processes.
16. Resolve escalated out-of-hours needs.
Administration:
17. Accurately record tenant applications, damage deposits, council tax, complaints, compliments, welfare, and maintenance.
18. Maintain site systems including fob entry, CCTV, and visitor logs.
Financial:
19. Handle accounting, collection, and recording of all monies received.
20. Manage debts and control stock.
21. Serve as the initial contact for financial claims.
Reporting:
22. Prepare accurate periodic reports and attend meetings to provide site-specific information.
Qualifications:
23. Strong sales and people management skills.
24. Knowledge of health and safety regulations.
25. Excellent communication and customer service abilities.
26. Ability to manage finances and administrative tasks efficiently.
Join us in providing exceptional living experiences for students in a vibrant and inclusive community. Apply today and be part of a team dedicated to excellence!